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FAQs

Payment Options

Welcome to the Frequently Asked Questions (FAQs) section. This section is updated regularly to answer new questions we receive.

Which credit cards are accepted?

We accept VISA, MasterCard, Discover, or American Express.

Is it safe to use my credit card on the Internet?

Yes. We know you're concerned about security and privacy, and we hope this will answer some of the most common questions about what we're doing to protect you.

Statistically, it's much safer to use your credit card on the Web than to use it in a restaurant or department store. We think that's good news, but we still take every possible precaution to protect the integrity of your credit card information. We have taken great precautionary lengths to protect you when you place an order online with us. We are able to ensure that all credit card transactions are SECURED, because your credit card number is encrypted, so it cannot be read in transit. Only then is it transmitted using Secure Socket Layer (SSL) protocol.

How else can I pay besides using a credit card?

If you are still not comfortable entering your credit card on-line, we have provided three alternate ways for you to order from us. Regardless of the method of payment you select, you will receive confirmation of your order via E-mail. You must still follow the standard registration process including:

A. Select the courses you are interested in from the Catalog, making a note of the course name and order form.

B. Print the order form we have provided for you, and fill it out in its entirety. Please include the username and password you would like for accessing your subscription.

C. Call us, fax the form, or mail the form with payment.

Call Us: Complete your order via phone by calling our Customer Service representatives at 858-487-7763 or email us at caretrain@cox.net and include your telephone number, you will be contacted as soon as possible. Customer Service representatives are available from 8am to 5pm Pacific Standard Time, Monday through Friday.

Fax Us. Click here to print the faxable form we have provided for you, and call first.

Mail Us. Pay by check or money orderSend us a personal check or money order in US dollars for the amount of your order. Checks must have a valid nine-digit bank routing number (ABA code) micro-encoded on the bottom of the check.Paying by check slows down your order. We can't give you access to your course(s) until your check is received and has cleared. If you are in the United States, paying by personal check typically delays your order about five to seven business days.

Please click here to print the mail order form, fill it out and send it along with your payment to: CareTrain.com, P.O. Box 28333, San Diego, CA 92198

What if I accidentally purchase the same course twice?

If for some reason this occurs, please email Customer Service at caretrainsupport@cox.net (8am to 5pm Pacific Standard Time, Monday through Friday), and the matter will be handled as soon as possible. In addition, we review the activity on a daily basis and will contact you if we detect duplicate transactions.

   


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